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From the USA or Canada call toll-free: 1.888.847.4869
Direct or International: +1.817.333.5124
Email: help@nyc.com

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Frequently Asked Questions

How can I get a copy of my hotel confirmation? How can I cancel or modify my existing hotel reservation?
Simple! Just click here and enter the information requested. Or just give us a call.

I need help with my existing reservation.
You can call us or send us an email using the e-mail form on the left.

How late can I check in? What if I don't show up?
Although you are guaranteed for late arrival, if you check in after 11:59 p.m. on your assigned check-in date and you have not given notice of a later arrival by phone before that deadline, the hotel may consider your entire reservation as a no-show. Once your reservation has been designated as a no-show your entire reservation will be canceled. Once your reservation has been determined as a no-show it is non-refundable. Call our customer service line if you will arrive late. Please review your reservation confirmation page for hotel-specific cancellation policies.

Cancellation policies
What are your cancellation policies? For hotel reservations we NEVER charge you NYC.com change or cancel fees. Other travel sites may charge you a fee to change your plans, but with NYC.com just go online or call 1.888.VISIT.NY to change or cancel your plans at any time. Please note, you may still be subject to change and cancellation fees that the hotel property itself may impose and require us to pass on. For ticketing and tours our cancellation policies differ by the type of product you purchase. All our policies can be found by clicking on the Terms & Conditions link near the bottom of one of our billing information pages. The billing information page is the page where you provide your name and other billing information when making an online purchase.

How do I fill out a Best rate guarantee claim?
Before filing a claim, you must first read these terms and conditions.

How do I submit a general comment or suggestion?
Select "General Comment or Suggestion" from the e-mail form on the left and enter the comment or suggestion you have for NYC.com. Your feedback, suggestions and comments are very important to us.

Some other useful links:
Complete NYC.com Hotel FAQ
Concert and Sports Tickets FAQ
NYC.com Privacy Policy
NYC.com Terms of Service